Tellegacy Program: Impact & Performance Metrics

The Tellegacy Program can be coupled as a curriculum to braid into and strengthen virtually any existing program, such as Meals On Wheels, Aging in Place, or any existing college/university course. It is a scalable, evidence-based initiative designed to address social isolation, loneliness, and intergenerational engagement. Our program integrates seamlessly with nonprofits, universities, healthcare organizations, and community groups and can be paired with virtually any initiative serving older adults.

To ensure continuous improvement and funding viability, we track a comprehensive range of impact, engagement, and sustainability metrics that highlight our program’s effectiveness.

1. Partnership & Program Adoption Metrics

We measure the expansion and retention of Tellegacy within various organizations:

  • Total number of nonprofit & university partners implementing Tellegacy.
  • Types of organizations adopting the program:
    • Senior service organizations
    • Community health programs
    • Faith-based groups
    • Volunteer-driven nonprofits
  • Total intergenerational sessions conducted (tracked by engagement format):
    • Virtual vs. in-person program delivery
  • Average length of partnership with Tellegacy.
  • Retention rate of nonprofit partners, ensuring long-term sustainability.
2. Beneficiary Engagement & Well-Being Impact

Older Adults Served

We analyze how older adults engage with Tellegacy and the impact on their well-being:

  • Total number of older adult participants.
  • Demographics tracked:
    • Age range, gender, ethnicity, socioeconomic background.
  • Frequency of engagement:
    • Weekly, biweekly, or monthly participation.
  • Percentage of returning participants, indicating sustained impact.

Student & Volunteer Engagement

We measure how Tellegacy grows volunteerism and professional development:

  • Total number of student & volunteer participants.
  • Breakdown by educational level:
    • Undergraduate, graduate, high school, and community members.
  • Total hours contributed per participant.
  • Volunteer completion rates:
    • Percentage of participants completing the full Tellegacy program cycle.

Impact on Older Adults

We assess mental health and social connectedness improvements among participants:

  • Self-reported reduction in loneliness, using the UCLA Loneliness Scale (pre/post assessment).
  • Percentage of participants who report increased social connection after program completion.
  • Mental well-being improvements, assessed through:
    • Satisfaction with Life Scale (SWLS).
    • PHQ-8/PHQ-9 for depression screening.

Impact on Volunteers

  • Percentage of volunteers reporting increased awareness of aging issues.
  • Percentage of students pursuing careers in:
    • Healthcare, social work, or aging-related fields.
  • Number of volunteers who continue engagement beyond the required program period.
3. Organizational & Programmatic Success Metrics

Nonprofit Capacity-Building & Sustainability

We measure how Tellegacy strengthens nonprofit operations:

  • Number of staff & volunteers trained to sustain the Tellegacy model.
  • Percentage of organizations that expand Tellegacy beyond initial pilots.
  • New intergenerational initiatives developed after adopting Tellegacy.

Operational Efficiency & Funding Metrics

  • Cost per participant served, ensuring financial sustainability.
  • Percentage of program costs covered by grant funding.
  • Number of funding applications submitted using Tellegacy impact data.
  • Total recurring funding secured for nonprofit partners.

    4. Program Satisfaction & Quality Improvement

We track program satisfaction from all stakeholders:

Participant Satisfaction Scores

  • Average program satisfaction rating from older adults.
  • Average satisfaction rating from students & volunteers.

Qualitative Impact Data

  • Number of testimonials collected from older adults & volunteers.
  • Nonprofit success stories documented.
  • Key themes extracted from program feedback surveys.

Nonprofit Leadership Perspectives

  • Percentage of nonprofit leaders who view Tellegacy as a high-value, sustainable program.
  • Percentage of leaders recommending Tellegacy to other organizations.

    5. Community & Funding Impact Metrics

Funding & Resource Development

  • Total funding secured by nonprofits due to Tellegacy participation.
  • Number of new funding partners acquired.

Community Awareness & Engagement

  • Number of community outreach events featuring Tellegacy.
  • Increase in social media & public awareness through Tellegacy implementation.
  • Media mentions & external recognition of nonprofit success with Tellegacy.

    6. Long-Term Sustainability & Growth Metrics

Institutionalization of Tellegacy

  • Percentage of nonprofits integrating Tellegacy into core programming.
  • Number of nonprofits expanding Tellegacy beyond initial pilot locations.

Scalability & Replication

  • New program sites launched within existing nonprofit partners.
  • Percentage of nonprofits scaling Tellegacy to additional communities.
  • Year-over-year growth in nonprofit partnerships.

    7. Research & Policy Influence Metrics

Evidence-Based Outcomes for Advocacy & Policy

  • Number of nonprofits using Tellegacy data for advocacy efforts.
  • Policy recommendations developed based on Tellegacy’s outcomes.
  • Research contributions to intergenerational programs & social isolation studies.

    8. Participant Well-Being & Assessment Metrics

Older Adult Outcomes (Social, Emotional, and Psychological Impact)

  • Pre/Post Assessment Metrics using:
    • UCLA Loneliness Scale – Measuring shifts in loneliness levels.
    • Satisfaction with Life Scale (SWLS) – Tracking overall well-being.
    • PHQ-8/PHQ-9 – Assessing changes in depressive symptoms.
    • Perceived Social Support Scale – Evaluating support networks.
  • Engagement Frequency Tracking
    • Average number of meaningful conversations per participant.
    • Retention rate of older adults beyond initial program cycle.

Volunteer & Student Outcomes (Empathy, Ageism, and Professional Growth)

  • Ambivalent Ageism Scale (AAS) – Measuring shifts in age-related attitudes.
  • Empathy Quotient (EQ) – Assessing growth in intergenerational empathy.
  • Career Impact & Professional Pathways
    • Percentage of students entering aging-related fields.
    • Number of students transitioning into leadership roles.

      9. Data Utilization for Continuous Improvement
  • Pre/Post Assessment Score Analysis
    • Trends in loneliness, life satisfaction, and mental health across program cycles.
    • Identification of high-impact program elements based on assessment data.
  • Longitudinal Impact Tracking
    • Follow-ups at 3-month, 6-month, and 12-month intervals post-program.
    • Percentage of participants maintaining positive outcomes over time.
  • Benchmarking Performance Across Nonprofits
    • Comparison of engagement metrics across partner organizations.
    • Identification of best practices for maximizing Tellegacy’s impact.

Why Tellegacy?

For the curriculum and for the data!

The Tellegacy Program seamlessly integrates with nonprofits, universities, and healthcare organizations to deliver meaningful, research-backed solutions to loneliness and social isolation. Our data-driven approach ensures measurable impact, strengthens funding opportunities, and empowers long-term nonprofit sustainability.

Interested in bringing Tellegacy to your organization? Contact us today!

 

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