Tellegacy is pleased to welcome Della Miller as its new Business Development Officer, marking an exciting step in the organization’s continued growth.
Della brings a powerful combination of healthcare leadership, business development, operational strategy, workforce management, and systems thinking. Her ability to transform strong ideas into sustainable operations makes her a spectacular fit for Tellegacy and its expanding work across healthcare, aging services, education, and community engagement.
A Proven Healthcare and Operations Leader
Della brings more than 20 years of experience leading organizational transformation across healthcare operations, workforce management, and technology adoption. Her career has centered on translating complex business and technical needs into practical systems, developing scalable processes, and equipping organizational leaders with the information required to make strategic decisions.
Since 2020, Della has served as Vice President of Referral Services and Growth Strategy with Carrefour Associates, LLC, where she has been responsible for national referral strategy, workforce operations, cross-functional systems, and the data infrastructure supporting decision-making across more than 11 locations. Before entering this role, she spent more than a decade as Carrefour’s Director of Call Center and Operations Strategy, building the organization’s enterprise contact center and operational engagement infrastructure from the ground up.
Her leadership has produced measurable results, including 40% patient census growth, team turnover sustained below 2%, major improvements in patient retention, and stronger compliance through automated data collection and reporting. She has also trained approximately 3,500 clinical and administrative staff members and supported operations across a national, multi-site healthcare footprint.
Building Systems That Support People
One of Della’s defining strengths is her ability to see the complete system surrounding an opportunity.
Her experience includes designing referral and patient-onboarding workflows, creating standard operating procedures, leading workforce planning, strengthening vendor relationships, developing executive reporting dashboards, and introducing automation that makes information more timely and useful.
Della has worked across healthcare and business platforms including Epic, Five9, Verizon Contact Center Maxx, Power Automate, Power Apps, SharePoint, Microsoft Teams, and CRM systems. This breadth of experience allows her to connect strategic priorities with the systems, processes, and people required to bring them to life.
Her work also reflects a strong builder’s mindset: identifying what an organization needs, developing it thoughtfully, documenting it for scale, and creating a structure that others can successfully carry forward.
Leadership Grounded in Service
During her service, she proposed, budgeted, and implemented a military readiness workshop reaching fleets of Airmen. This background adds another important dimension to her leadership: discipline, adaptability, service, and the ability to bring people together around a shared objective.
A Spectacular Fit for Tellegacy
Tellegacy operates at the intersection of human connection, healthcare education, research, Workforce Development, and community impact. Della’s experience across these interconnected areas positions her to help Tellegacy deepen relationships, strengthen its business development approach, and create new pathways for organizations to engage with its mission.
She brings an especially valuable balance of strategic vision and operational discipline. Della understands how to recognize a promising opportunity, examine it from multiple perspectives, build the systems needed to support it, and develop a practical pathway toward sustainable results.
Her collaborative leadership style is equally important. Tellegacy’s growth depends on listening carefully to partners, understanding their priorities, and developing solutions that function effectively within real organizational environments. Della’s background in stakeholder engagement, workflow design, systems adoption, training, and cross-functional leadership directly supports this relationship-centered approach.
Supporting Tellegacy’s Next Chapter
As Business Development Officer, Della will help Tellegacy identify and cultivate strategic opportunities, strengthen organizational relationships, and support the internal systems that allow promising partnerships to grow.
Her leadership comes at an energizing time for Tellegacy. The organization is continuing to expand its visibility, strengthen its infrastructure, and explore new opportunities to connect research, education, healthcare, and community impact.
“Della brings the rare ability to see both the vision and the operational pathway required to achieve it. Her healthcare experience, strategic thinking, record of measurable results, and builder’s mindset make her a spectacular fit for Tellegacy. We are excited about the leadership, energy, and possibilities she brings to this next chapter.”
— Dr. Jeremy Holloway, Founder and Director of Tellegacy
Welcome to Tellegacy, Della! 😊
Tellegacy is built around the belief that meaningful relationships can strengthen individuals, organizations, and communities. Della’s career reflects a similar commitment to building systems that help people work together more effectively and achieve lasting results.
We are thrilled to welcome Della Miller to the Tellegacy team and look forward to the partnerships, opportunities, and impact that will emerge through her leadership.
